VP of Customer Operations
Job Summary
Leading the post-sale customer lifecycle, the full-time remote VP of Customer Operations will manage customer support, implementation, and operational performance while ensuring successful product integrations and enhancing customer experiences through automation.
Key responsibilities
- Build and lead customer support and implementation functions, establishing service levels and workflows
- Oversee onboarding from contract signing to production launch, ensuring timely and high-quality launches
- Monitor customer health metrics and partner with Engineering on escalations and incident responses
Required qualifications
- 10+ years in customer-facing operations, with 5+ years in leadership roles
- Experience building support and implementation functions in an API-first B2B software environment
- Familiarity with financial institutions or regulated industries, including procurement and security reviews
- Strong understanding of API-based products and experience in using automation and AI in customer operations
- Proven analytical skills with the ability to define customer health metrics and reporting
Complete Job Description
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