Warranty Customer Care Representative

Job Summary

Empowering consumers to live active lifestyles, the full-time remote Warranty Customer Care Representative will manage customer inquiries across various channels, provide exceptional support, and process warranty claims while maintaining high satisfaction levels.

Key responsibilities

• Act as the first level of support for consumer inquiries, ensuring a one-contact resolution through active listening and professionalism
• Evaluate customer claims for warranty eligibility and communicate resolutions effectively
• Maintain detailed records of customer interactions and contribute to continuous improvement in customer service processes

Required qualifications

• One year of experience in a customer service role, preferably in a contact center environment
• Reliable high-speed internet connection
• Proficiency in using customer service software and databases
• Strong problem-solving abilities and capacity to handle high call volumes
• Ability to work in a fast-paced environment with a consumer-first mindset