Warranty Manager

Job Summary

Leading a high-performing warranty team, the full-time hybrid Warranty Manager will oversee daily warranty operations, drive a culture of urgency and accuracy, and ensure a 5-star customer experience by optimizing claim processes and collaborating with cross-functional teams.

Key responsibilities

• Lead, coach, and develop a warranty team to meet standards for speed, accuracy, and customer care
• Drive optimization of warranty workflows to minimize downtime for dealers and customers
• Translate warranty data into actionable insights for product and process improvements

Required qualifications

• Bachelor's degree or equivalent professional experience
• 3+ years of experience leading teams in warranty, service, or operations within make-to-order manufacturing
• Proven track record in building teams focused on customer-first resolutions aligned with warranty standards
• Advanced proficiency in Salesforce or equivalent CRM for managing claims and metrics
• Analytical ability to translate warranty data into insights while balancing cost and satisfaction