Warranty Team Lead

Job Summary

Providing day-to-day leadership and operational oversight, the full-time remote Warranty Team Lead will manage a team of Warranty Specialists, ensuring high standards of service and client satisfaction through effective coaching, performance management, and account oversight.

Key Responsibilities

• Lead and support a team of Warranty Administrators, facilitating meetings and performance evaluations
• Oversee account management, ensuring accuracy and efficiency while addressing client escalations
• Serve as a technical subject matter expert, collaborating with Product Management and participating in Sales calls

Required Qualifications

• Prior experience as a Warranty Specialist
• Strong sense of self-awareness and people management skills
• Technology skills to utilize the WarrCloud Platform and various DMS systems
• Passion for people and a desire to find solutions
• Current WarrCloud employees must demonstrate mastery of the "Recipe for Success" tools and principles