Washington Crisis Support Specialist

Job Summary

Providing compassionate, telephone-based crisis support, the full-time Washington Crisis Support Specialist will answer calls on the Regional Crisis Line, connect callers with mental health resources, and collaborate with team members while starting onsite in Seattle and transitioning to remote work by July 2027.

Key responsibilities

• Answer Regional Crisis Line calls and provide trauma-informed crisis support
• Connect callers with appropriate mental health and community resources
• Collaborate with team members and support volunteer phone workers with crisis calls and documentation

Required qualifications

• High school diploma or equivalent required; bachelor's degree in social sciences preferred
• Understanding of public mental health systems and resources
• Ability to remain professional and compassionate while handling crises
• Reliability and collaborative work ethic with a willingness to seek clinical guidance
• Proficiency in using multiple computer applications in a moderately distracting environment