Washington Licensed Call Diversion Specialist

Job Summary

To support a critical initiative in behavioral health crisis response, the part-time Washington Licensed Call Diversion Specialist will provide emotional support, crisis intervention, and resource referrals to individuals contacting 911, working remotely Thursday to Saturday from 2 PM to 10:30 PM Pacific Time.

Key responsibilities

• Respond to diverted 911 calls to provide emotional support, risk assessment, and crisis intervention
• Conduct intake screenings and complete referrals to appropriate crisis response and health services
• Document all calls accurately and adhere to confidentiality policies

Required qualifications

• Minimum of a GED/High School diploma with four years of full-time behavioral health work experience, or equivalent education and experience
• Experience in behavioral health, crisis intervention, and contact center operations preferred
• Ability to demonstrate computer technical proficiency and navigate multiple platforms effectively
• Knowledge of mental health services and the health & human services landscape
• Agency Affiliated Counselor (AAC) credential required within six months of hire, with reimbursement provided