Washington Licensed Contact Center Specialist

Job Summary

Supporting customers with information and resources, the full-time Washington Licensed Contact Center Specialist will track, escalate, and resolve issues while contributing to operational insights and service quality in a remote environment.

Key responsibilities:

• Provide customer service by directing inquiries to the appropriate parties and resolving routine and non-routine issues
• Gather and input operational data to support analysis and identify opportunities for operational improvements
• Monitor service quality concerns and remediate performance in response to feedback and guidance

Required qualifications:

• Associate's degree in Business Administration, Health Care Administration, Finance, Communications, Statistics, Mathematics, or a related field, or one (1) year of customer service experience
• Knowledge of labor environment regulations and performance standards
• Proficiency in Microsoft Office and data entry skills
• Ability to build relationships and act with compassion
• Experience in healthcare or a heavily regulated industry is preferred