Washington Licensed Customer Service Rep

Job Summary

Connecting with customers to address their needs, the fully remote Washington Licensed Customer Service Representative will answer policy questions, provide solutions, and ensure customer satisfaction while managing documentation and inquiries.

Key responsibilities

• Input and track customer data into appropriate databases
• Respond to customer inquiries regarding documentation and marketing campaigns
• Facilitate first call resolution and identify opportunities for cross sales

Required qualifications

• Active Washington insurance license
• Working knowledge of insurance policies and related processes
• Experience in customer service roles
• Ability to handle customer documentation requests effectively
• Proven track record of achieving customer satisfaction and resolution