Washington Licensed Customer Service Representative

Job Summary

Providing customer care to established clients, the full-time Washington Licensed Customer Service Representative will manage inbound and outbound calls, assist with policy inquiries, and ensure customer satisfaction in a remote work environment.

Key responsibilities

• Answer incoming calls and respond to customer questions regarding policies and billing
• Research customer inquiries and provide timely responses to appropriate parties
• Process requests within authority level and document files accurately

Required qualifications

• High school diploma or GED
• 2+ years of Property and Casualty Insurance experience or equivalent education and experience
• Property & Casualty Personal Lines Producer insurance license in state of residency
• Proficiency with Microsoft Suite (Outlook, Word, Excel, PowerPoint)
• Experience with homeowners' insurance preferred