Washington State Crisis Support Specialist

Job Summary

Providing compassionate, telephone-based crisis support, the full-time Washington State Crisis Support Specialist will answer calls on the Regional Crisis Line, connect callers with mental health resources, and maintain documentation while starting onsite in Seattle and transitioning to remote work by July 2027.

Key responsibilities

• Answer Regional Crisis Line calls and provide trauma-informed crisis support
• Monitor call demand and collaborate with team members to meet service expectations
• Maintain accurate documentation and support volunteer phone workers in crisis calls

Required qualifications

• High school diploma or equivalent required; bachelor's degree in social sciences preferred
• Understanding of public mental health systems and resources
• Ability to handle crises professionally and compassionately
• Reliability and collaborative work ethic
• Proficiency in using multiple computer applications in a moderately distracting environment