Web Integrations Support Engineer
Job Summary
Supporting customer integrations as part of the Professional Services team, the full-time Web Integrations Support Engineer will manage customer tickets, conduct troubleshooting sessions, and collaborate with engineering to ensure sustainable and scalable solutions in a remote environment.
Key responsibilities
- Own customer tickets end to end, providing clear root-cause explanations and next steps
- Run troubleshooting sessions with customer engineering teams, advising on integration best practices
- Build scripts and tooling to enhance diagnosis and configuration efficiency
Required qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience
- 2+ years in a customer-facing technical role focused on troubleshooting and solution design
- Hands-on experience with HTTP, HTML, CSS, JavaScript, and REST APIs
- Strong skills with browser DevTools and network debugging
- Comfort with writing scripts in JavaScript, Python, or Bash
Complete Job Description
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