Website Support Specialist
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Job Summary
Serving as the first point of contact for clients, the remote Website Support Specialist will address inquiries about WordPress websites, manage update requests, and perform frontend updates while collaborating with technical teams as needed.
Key responsibilities
- Answer client questions regarding their WordPress websites through various communication channels
- Review and clarify client update requests, converting them into actionable tasks for frontend website updates
- Make frontend changes to client websites, ensuring proper display across devices and optimizing media for performance
Required qualifications
- Hands-on experience with HTML, CSS, and frontend website maintenance
- Understanding of mobile-responsive design and layout construction for various viewports
- Basic knowledge of APIs and how data is exchanged between systems
- Ability to communicate effectively with both technical and non-technical clients
- Strong organizational skills and attention to detail in documentation and task management
Complete Job Description
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