Weekend Customer Service Specialist
Job Summary
Seeking a Weekend Customer Service Specialist, this full-time remote position will ensure BaT users enjoy seamless engagement with the site by providing exceptional customer service, monitoring inquiries, and resolving issues efficiently.
Key responsibilities
- Provide exceptional customer service to buyers and sellers by responding to inquiries and creating processes to streamline communication
- Monitor a busy inbox and resolve customer issues via email and phone with sensitivity and timeliness
- Escalate any potential problems or feedback from customers to the auction team
Required qualifications
- Strong background in customer service
- Passion for classic cars and knowledge of the automotive industry
- Ability to communicate effectively in both written and verbal forms
- Experience in a fast-paced, startup environment
- Familiarity with the BaT brand and its community
Complete Job Description
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