Wisconsin Customer Service Advisor

Job Summary

Working remotely in a full-time capacity, the Wisconsin Customer Service Advisor will handle health insurance inquiries from customers and providers via phone and email, providing accurate information about benefits, eligibility, and payments while maintaining a professional demeanor.

Key responsibilities

• Research and address questions regarding benefits, eligibility, and payments
• Document interactions clearly in the tracking system and provide timely solutions
• Route or escalate inquiries as needed while explaining policies and procedures

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in a relevant field
• Ability to pass a pre-employment background check and drug screen
• Basic computer skills, including proficiency in Microsoft Office
• Typing speed of 30+ words per minute