Wisconsin Licensed Customer Service Advisor

Job Summary

Working remotely as a Wisconsin Licensed Customer Service Advisor, the full-time role will manage health insurance inquiries from customers and providers via phone and email, focusing on benefits, eligibility, and payments in a structured contact center environment.

Key responsibilities

• Research and address questions regarding benefits, eligibility, and payments while providing accurate information
• Document each customer interaction clearly in the tracking system and create service recovery communications
• Navigate multiple computer systems to resolve inquiries and explain policies and procedures effectively

Required qualifications

• High school diploma or equivalent
• 2+ years of customer service experience in a relevant field
• Ability to pass a pre-employment background check and drug screen
• Basic computer skills, including proficiency in Microsoft Office
• Typing speed of 30+ words per minute