Wisconsin Licensed Patient Access Representative

Job Summary

To support patient scheduling efforts, the full-time Wisconsin Licensed Patient Access Representative will manage outbound calls to patients for appointment scheduling while working remotely and maintaining a flexible schedule primarily from 9:00 am to 5:30 pm.

Key responsibilities

• Contact patients to schedule appointments and manage related paperwork
• Verify patient demographics and establish financial responsibility during registration
• Collaborate with nursing teams to coordinate appointments and resolve scheduling issues

Required qualifications

• High school diploma or equivalent preferred; post-secondary education is helpful
• One year of work experience, preferably in a medical office setting
• Familiarity with medical terminology is beneficial; customer service experience is essential
• Six months of customer service experience desired
• BLS certification may be required for certain locations or settings