Work at Home Senior Customer Service Representative in Houston

Job Summary

A healthcare company is searching for a person to fill their position for a Virtual Senior Customer Service Representative in Houston.

Core Responsibilities Include:

• Responding via secure email to claim, benefit, eligibility and referral inquiries from members
• Chatting (instant messaging) via Live Person application in regards to claims, benefit, eligibility and referral inquiries from providers and members
• Providing expertise and general customer service support to members, customers, and/or providers

Qualifications for this position include:

• High School Diploma or GED or 10+ years of work experience
• 5+ years of customer service experience required, preferably within a medical or behavioral health industry
• 1+ year of previous claims experience
• 1+ year of previous experience researching and resolving complex issues
• Able to work 7:00am-7:00pm