Work at Home Simulator Support Engineer I

Job Summary

A network security provider needs applicants for an opening for a Work at Home Simulator Support Engineer I.

Candidates will be responsible for the following:

• Answering customer phone calls and respond to emails
• Developing internal processes to facilitate effective issue management
• Resolving incidents, issues, and problems, alone and through collaboration with internal Sales, Engineering, etc

Position Requirements Include:

• Basic IT troubleshooting abilities
• Basic understanding of spear phishing and the risk it presents to large enterprises
• Strong customer-service orientation and a commitment to achieve outstanding customer satisfaction
• Excellent verbal and written communications skills, and strong keyboarding and telephone etiquette
• Basic HTML skills
• Basic understanding of messaging, SMTP and email hygiene products