Job Summary
A network security provider needs applicants for an opening for a Work at Home Simulator Support Engineer I.
Candidates will be responsible for the following:
- Answering customer phone calls and respond to emails
- Developing internal processes to facilitate effective issue management
- Resolving incidents, issues, and problems, alone and through collaboration with internal Sales, Engineering, etc
Position Requirements Include:
- Basic IT troubleshooting abilities
- Basic understanding of spear phishing and the risk it presents to large enterprises
- Strong customer-service orientation and a commitment to achieve outstanding customer satisfaction
- Excellent verbal and written communications skills, and strong keyboarding and telephone etiquette
- Basic HTML skills
- Basic understanding of messaging, SMTP and email hygiene products
