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Work from Home IS Simulator Support Engineer I

Job is Expired
Location: Live Anywhere in U.S.
Compensation: Salary
Staff Reviewed: Tue, Jul 18, 2017
Job Category: Customer Service, Information Technology
Weekly Hours: Full Time
Employment Status: Permanent
Employer Type: Employer

Job Summary

A premier information security company is searching for a person to fill their position for a Work from Home IS Simulator Support Engineer I.

Individual must be able to fulfill the following responsibilities:

  • Answering customer phone calls and respond to emails
  • Resolving incidents, issues, and problems
  • Developing documentation, FAQs and canned responses

Must meet the following requirements for consideration:

  • Basic IT troubleshooting abilities
  • Proven ability to managed multiple support cases simultaneously
  • Basic HTML skills
  • Two or more years supporting customers in an ad-hoc support role
  • Basic understanding of messaging, SMTP and email hygiene productCs

COMPLETE JOB DESCRIPTION

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