Workers Compensation Experience Leader
Job Summary
Serving as the primary client-facing leader for captive escalations and complaints, the fully remote Captive Experience Leader will oversee a team of Captive Experience Specialists, ensuring issues are resolved with discipline and professionalism while driving accountability and systemic improvements.
Key responsibilities
- Own all captive escalations and complaints from intake through final resolution
- Oversee and manage a team of Captive Experience Specialists
- Conduct structured root cause analysis to identify repeat drivers and translate insights into corrective actions
Required qualifications
- High school diploma
- 9 or more years of workers compensation claims experience
- Strong captive and formal leadership experience
- Knowledge of accepted industry standards and practices
- Computer experience with related claims and business software
Complete Job Description
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