Workforce Management Consultant
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Job Summary
Supporting a fast-paced contact center environment, the fully remote Direct Sales Workforce Management Consultant will monitor real-time performance, analyze workforce trends, and optimize staffing to meet sales and service goals.
Key Responsibilities
- Monitor real-time contact center performance and take proactive actions to achieve service-level goals
- Analyze workforce metrics to identify trends and recommend solutions for staffing needs
- Support workforce management activities, including scheduling, training coordination, and staffing initiatives
Required Qualifications
- 2 or more years of relevant experience preferred
- Proficiency in workforce management and contact center technologies such as Verint, AWS, and Avaya
- Strong analytical and problem-solving skills with a systems-oriented mindset
- Ability to adapt quickly in a dynamic environment and manage multiple priorities
- Collaborative approach with a passion for creating positive experiences for associates and customers
Complete Job Description
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