Workforce Management Planner
Job Summary
Supporting accurate workforce forecasting and capacity planning, the remote Workforce Management Capacity Planner will analyze historical data, identify demand drivers, and translate workload forecasts into staffing requirements while collaborating with various operational teams.
Key responsibilities:
- Support short- and long-term workforce forecasts using historical data and relevant business drivers
- Translate forecasted demand into staffing and capacity requirements, considering attrition and hiring timelines
- Analyze capacity versus demand to identify staffing gaps and operational risks
Required qualifications:
- Bachelor's degree or equivalent combination of education and experience
- 1+ years of experience in workforce management or related fields
- Experience with forecasting, capacity planning, and workforce modeling
- Working knowledge of Verint, Excel, and Power BI or similar analytics tools
- Experience in multi-site or omnichannel service environments preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,019 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
