Workforce Optimization Coordinator
Job Summary
To enhance operational efficiency, the remote Workforce Optimization Coordinator will manage real-time monitoring, exception management, and performance reporting while ensuring employee satisfaction and adherence to processes.
Key responsibilities
- Conduct real-time monitoring and intraday performance management
- Prepare and analyze hourly, daily, and weekly reports and dashboards
- Handle incident tracking, logging, and escalations while ensuring process adherence
Required qualifications
- High school diploma or equivalent required
- Intermediate knowledge of MS Excel
- Proficiency in navigating the MS Windows operating system
- Strong analytical skills
- Ability to interact with all levels of management across various locations
Complete Job Description
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