Workforce Planning Coordinator

Job Summary

To support workforce management, the full-time remote Workforce Planning Coordinator will manage attendance records, schedule agents based on business needs, and audit timecard entries for accuracy.

Key responsibilities

• Monitor workforce management systems and timekeeping systems for accuracy while scheduling agents and assessing data
• Audit timecard entries and manage vacation allocations to ensure compliance with scheduling and adherence procedures
• Identify and resolve incoming requests related to scheduling and adherence concerns, while communicating trends to leadership

Required qualifications

• Two to four years of general call center experience
• General knowledge of workforce management principles and procedures
• Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word
• Experience working in a shared services environment
• Demonstrated ability to work flexibly in a fast-paced environment