Zendesk Solution Architect
Job Summary
To support the scaling of Zendesk adoption, the full-time Zendesk Solution Architect will own the architecture, configuration, and administration of Zendesk, focusing on integrating it with internal and third-party systems while enhancing workflow management across support operations in a remote work environment.
Key Responsibilities
- Own end-to-end Zendesk architecture, configuration, and administration across multiple business units
- Design, build, and maintain integrations between Zendesk and internal systems as well as third-party tools
- Lead workflow automation design to support complex, multi-team support operations
Required Qualifications
- 10+ years of overall IT experience, with 4-5+ years specifically in Zendesk administration/architecture
- Proven hands-on experience integrating Zendesk with other platforms
- Deep knowledge of Zendesk Support, Guide, Talk, and/or the Zendesk Sunshine/Apps framework
- Experience with Zendesk workflow design, including triggers and automations
- Strong understanding of ticketing/CRM ecosystems and migration methodologies
Complete Job Description
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