Zendesk System Administrator
Job Summary
As a full-time remote opportunity, the GTM Lead System Administrator will manage and enhance Harvey's Zendesk platform and related Customer Experience systems, ensuring operational excellence and scalable workflows throughout the customer journey.
Key responsibilities
- Administer and optimize Zendesk features, workflows, and integrations while serving as the internal subject matter expert
- Evaluate and implement new CX platforms, maintaining strong governance and documentation standards
- Lead enhancement projects, prioritize requests, and ensure operational SLAs are met for platform support
Required qualifications
- 5+ years of experience administering Zendesk in a high-volume, multi-team environment
- Zendesk Administrator certification (Support Admin Expert or equivalent)
- Experience with sandbox testing, controlled deployment, and change documentation
- Working knowledge of Salesforce as an integration partner
- Ability to translate operational workflows into scalable configurations and manage multiple initiatives independently
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 40,121 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
