. As an Associate Manager, you will evaluate and recommend the implementation of our support workflow, allocate engineers to appropriately solve customer problems, and ensure that the needs of the business are met. . Applicants must reside in the U. .S.
Providing front line support via live chat and telephones. Providing technical support for level one escalation issues via helpdesk. Applicants must meet the following qualifications:
Experience with documenting procedures.
. Those issues that you are unable to resolve will be escalated to other internal employees such as desktop support, network & server support, as well as messaging support groups. . The support that we offer our clients is 24 hours, 7 days a week. . Therefore night and weekend work may be required.
Technical Support Engineer. Remote - East. Imply is behind a data platform that's used at some of the largest companies in the world to answer complex questions from trillions of events and data points in less than a second.
A company that provides an open-source time-series database has an open position for a Remote Technical Support Engineer. .
Candidates will be responsible for the following:
Work in a dynamic startup and team, requiring the ability to shift focus quickly.
Position Level: Individual Contributor. Team: Implementation & Support. Type of Contract: Regular. Working Time: Full-Time. Locations: Remote, Remote. Travel Requirements: 10%
Description & Requirements. We are seeking a Credit Union Technical Support Engineer to join our team.
Fielding client inquiries and providing basic application support, network administration, desktop troubleshooting. .
Adhering to client service level agreements and team performance goals while prioritizing, resolving and escalating issues in accordance with company policy.