A technology solutions company is in need of a Telecommute IT Desk Support Center Analyst in Lakewood. Must be able to: Owning, tracking and resolving IT incidents and requests. Troubleshooting, Software Installation and How-To Customer Support.
Retail company needs applicants for an opening for a Telecommuting Command Desk Real Time Analyst. Must be able to: Manage service levels and ensure adherence to schedules. Answer calls from associates for attendance and time off concerns.
Minimum of two (2) years’ proven experience delivering superior customer service, support or help desk services. Ability to identify problems, gather requirements, conduct analysis and provide accurate and appropriate solutions.
Responding to help desk technical and product questions generated by our customers. Answering tickets, emails, phone calls and live chat. Troubleshooting Linux (CentOS and Ubuntu), Apache, MySQL and PHP. Skills and Requirements Include: Strong background with technology and Linux systems.
2-4 years in a Customer Care, Support or Help Desk environment. Experience with report creation tools such as SQL Server Reporting Services or Crystal Reporting. Experience with using/supporting Financial or Municipal systems (e. g. Utility Billing, Property Taxation or Payroll/HR)
Creating, producing and publishing technical help videos. Qualifications for this position include: Demonstrated ability to manage tight deadlines and prioritize workloads with a high degree of accuracy and minimal supervision. 4-year college degree from an accredited university/college.
Help develop, test, and implement change requests. Position Requirements Include: 25% travel to Atlanta. Bachelor’s Degree. Senior-Level functional expertise with JDE E1 Financial Modules. Minimum of 8 years of integration experience.
Help define metrics to measure our progress. Required Skills: Ability to travel domestically up to 20% Bachelor's degree in applicable area of expertise or equivalent experience. 10+ years of overall business, operations and / or technology experience.
Meeting with clients to help them understand complete solution. Architecting solutions and writing of RFP's. Providing expertise in networking and wireless networking solutions. Skills and Requirements Include: Working with clients at client sites and in the office as needed.
Writing customer-facing content. Creating support articles that help companies set product strategy and create roadmaps. Skills and Requirements Include: Has been a product manager for at least 2 years. Has experience writing content for end-users at a B2B SaaS or technology company.