Maintain strong customer service and manage, prioritize, & complete incoming help desk tickets. Qualifications Include: Travel to Chicago HQ as needed based on business needs. 1-3+ years' experience supporting web applications. 1-3+ years' experience with Drupal.
Responding to help desk technical and product questions generated by our customers. Answering tickets, emails, phone calls and live chat. Troubleshooting Linux (CentOS and Ubuntu), Apache, MySQL and PHP. Skills and Requirements Include: Strong background with technology and Linux systems.
Architecting solutions and writing RFP's. Meeting with clients to help them understand complete solution. Conducting whiteboard presentations to clients. Position Requirements Include: Must be comfortable working at client sites. Expertise in networking and wireless networking solutions.
Help to build/code/assemble things. Use WordPress extensively. Design websites, layouts, app interfaces and more. Skills and Requirements Include: Experience with WordPress page builders, particularly Beaver Builder. A fundamental understanding of UX/UI principles.
Working with other engineers teams to help enhance the company's product from a reporting and monitoring perspective. Providing expertise to detect and verify performance issues and determining the scope of the performance issue. Determining monitoring scope and impact on the network.
Help optimize and improve account performance. Manage and optimize remarketing campaigns. Must meet the following requirements for consideration: Knowledge and application of current paid search best practices, concepts, tactics, and strategies.
Performing initial research to help determine source of technical issues, and act as liaison between external clients and internal departments. Communicating with clients via face - to - face meetings, conference calls and written correspondence. Position Requirements Include:
Lending a helping hand to the Client Experience Associates when the call center is particularly busy. Must have written communication skills are strong enough to rival Hemingway. Must have a high-speed Internet connection, such as Cable/Fios. Must be highly organized.
Helping identify potential areas of operational optimization. Skills and Requirements Include: Undergraduate degree in Business, Finance, Computer Science, or Software Engineering. Intermediate level of proficiency with Microsoft office products.
Helping customers address issues and opportunities. Implementing and training customers on solutions to ensure satisfaction and retention. Applicants must meet the following qualifications: Frequent travel 20-25% of the time, including overnight stays and weekends.