A software business company is seeking a Telecommute HelpDesk Customer Support Specialist. Must be able to: Provide a first line response to incoming customer support requests. Provide on-call and rostered support. Manage and maintain tickets through Zendesk and Mavenlink.
3+ years of experience in customer service. 6+ months previous technical support experience and / or helpdesk experience. Proficient in client management ticketing applications. Proficient Knowledge working on multiple internet browsers.
Managing technical support helpdesk. Required Skills: Ability to travel as required (up to 20-25%) Bachelor’s degree required, as well as 5 years relevant work experience. Direct experience and/or strong interest in education. Project management experience with multi-faceted projects.
Learn fundamental digital marketing skills. Work with computer technologies (we use a variety of software tools to help us work remotely) Qualifications for this position include: Self-organized and self-motivated. Comfortable with computer technologies.
Building and support our data pipelines to help power our dashboards, reports and analytics teams. Working with engineering and product teams to come up with better ways to collect and process data. Collecting and processing data from our ad, event aggregation, and various 3rd party systems.
Building complex web applications. Helping other software developers achieve their professional goals. Being laser focused on the end-user. Qualifications Include: Substantive practical experience as a developer. Passionate and deeply curious about software development.
Qualifications Include: Working knowledge of Excel. Drafting audit report and related schedules. Managing multiple priorities and audits (time management is critical) Helping with business (and personal) tax returns during tax season. Works well under pressure.
Required Skills: 2x year all-company in-person retreats. Proven experience in a technical helpdesk or customer support role. Need to be fast learners and get up to speed quickly on our product and integrations. Demonstrate an ability to troubleshoot errors in one or all SQL, Ruby and PHP.
Operating a motor vehicle. Three or more years of hands-on experience. Operating a computer at a desk in a stationary position at least 70% of the time. Using a telephone in such a manner to clearly understand and explain technical problems and solutions.
Must be able to: Help craft an exceptional experience for our apps and on the web. Construct world class tools for producers to reach their listeners and build a sustainable business. Take ownership of administering ElasticSearch. Qualifications for this position include: