Account Manager

Job Summary

A company is looking for a Account Manager.

Key Responsibilities:

• Establish clear team goals/priorities in alignment with broader Customer Success and Account Management strategy
• Enable customer success outcomes including reduced customer churn, revenue expansion opportunity identification, higher customer product adoption, customer satisfaction, and overall customer health scores
• Manage the achievement of key performance indicators for team's portfolio identified accounts

Required Qualifications:

• 5+ years in Customer Success/ Account Management leadership roles with direct reports required
• 5+ years of working knowledge of healthcare benefits/ pharmacy benefits/ commercial health insurance required
• A positive, growth mindset with the ability to stay calm under pressure while driving towards solutions
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue
• Bachelors or equivalent work experience required