Customer Service Manager

Job Summary

Managing customer service operations, the full-time remote Customer Service Manager will oversee staff handling inquiries, resolve issues, and maintain high service quality while developing processes to enhance customer interactions.

Key responsibilities

• Manage customer service staff to ensure efficient handling of inquiries and problem resolution
• Develop and implement operating policies and procedures to improve service quality and productivity
• Monitor performance metrics and ensure compliance with internal policies and procedures

Required qualifications

• Bachelor's degree or equivalent work experience
• Three to five years of relevant experience in customer service management
• Advanced knowledge of operational functions and policies in the customer service area
• Effective leadership skills to coach and guide contact center personnel
• Basic understanding of applicable laws and regulations related to customer service operations