Customer Service Supervisor
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Job Summary
To enhance customer satisfaction goals, the full-time remote Customer Service Supervisor will supervise and develop staff, monitor departmental processes, and implement service improvements while ensuring effective communication within the team.
Key responsibilities
- Supervise, evaluate, and develop customer service staff to meet customer satisfaction goals
- Monitor unit personnel's work to ensure compliance with departmental standards and timely processing
- Recommend and implement procedural changes to improve service quality for internal and external customers
Required qualifications
- Bachelor's degree in a related field or equivalent experience
- Minimum of 2 years of leadership experience in a business-related environment
- Ability to communicate effectively with all levels of the company
- Strong organizational and project management skills
- General knowledge of call center technology and servicing channels is desired, but not required
Complete Job Description
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