Customer Service Supervisor
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Leading a dedicated team, the full-time Customer Service Supervisor will oversee customer service operations, develop standards, and enhance service quality while working in a hybrid environment that combines remote and onsite collaboration.
Key responsibilities
- Developing and implementing customer service standards to ensure exceptional service delivery
- Coaching and motivating the customer service team while providing work direction and performance tracking
- Analyzing service quality results and formulating strategies for improvement
Required qualifications
- Bachelor's Degree or equivalent work experience
- 5 years of experience in a customer service environment with supervisory experience
- Proficiency in Spanish preferred, but not required
- Working knowledge of telecommunication systems and call center software
- Ability to work non-standard hours, including nights, weekends, and holidays as needed
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,098 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
