Customer Service Supervisor
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Job Summary
Leading a high-volume customer service team, the full-time Customer Service Supervisor will manage call center operations, coach employees for excellent customer interactions, and ensure first-contact resolution while working remotely within designated states.
Key responsibilities
- Assign and prioritize work, set goals, and coordinate daily team activities while providing ongoing coaching and feedback
- Monitor individual and team performance to meet production, customer satisfaction, and quality standards
- Coach and develop employees, oversee training, and manage hiring and retention processes
Required qualifications
- Bachelor's degree
- Three years of experience in a production environment, preferably in the health care industry
- Demonstrated leadership or supervisory experience
- Experience in a high-volume call center environment
- Knowledge of the insurance industry and related regulations
Complete Job Description
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