Customer Service Supervisor
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Job Summary
Leading a high-performing Customer Service team, the full-time Customer Service Supervisor will coach team members, monitor customer interactions, and resolve escalated inquiries while working remotely or in a hybrid capacity if located near one of the company's offices.
Key responsibilities
- Coach, mentor, and develop Customer Service team members to enhance performance and engagement
- Monitor call volume patterns and customer complaints to proactively improve the customer experience
- Resolve escalated customer inquiries and collaborate with management on process improvements
Required qualifications
- Minimum of 3-5 years of customer service experience required
- 3-5 years of mortgage customer service and/or general mortgage experience preferred
- Strong work ethic, dependability, and a team-oriented mindset are essential
- Ability to communicate effectively in English; proficiency in Spanish or other languages is a plus
- Equivalent combination of education, experience, and training will be considered
Complete Job Description
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