Customer Service Supervisor
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
To support a growing call center, the full-time Customer Service Supervisor will manage inbound customer calls, handle escalated issues, and oversee performance reporting while working remotely.
Key responsibilities
- Handle inbound and escalated customer calls, resolving issues effectively
- Monitor and manage call center performance metrics, including coaching low-performing employees
- Conduct interviews and assist with training new hires to ensure team effectiveness
Required qualifications
- High School Diploma or GED
- Minimum of 4 years of supervisory or management experience in a centralized call center environment
- Proven experience in coaching and developing employees
- Familiarity with the home services industry is preferred
- Proficiency in Microsoft Office or Google Suite and ability to type at least 40 WPM
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 38,022 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
