Customer Service Supervisor

Job Summary

To support a dynamic customer service environment, the full-time remote Customer Service Supervisor will manage call center operations, oversee team performance, and mentor Customer Experience Specialists to ensure exceptional service delivery.

Key responsibilities

• Supervise Call Center Teams to ensure performance standards are met through regular report analysis
• Manage daily operations by monitoring correspondence and providing feedback to team members
• Develop and mentor Customer Experience Specialists while handling administrative HR tasks

Required qualifications

• High School Diploma or equivalent required
• Proven leadership or managerial experience in a customer service setting
• Understanding of mortgage servicing, including escrow and payment application
• Expert knowledge of customer service principles and practices
• Analytical ability to apply data to processes and solutions