Digital and Web Services Manager

Job Summary

A company is looking for a Manager of Digital and Web Services to support and maintain websites and systems for the Children's Bureau, Administration for Children and Families, US Department of Health and Human Services.

Key Responsibilities:

• Develop, organize, and maintain knowledge assets, including documentation, protocols, process flows, templates, and tracking tools
• Identify opportunities for continuous improvement and propose and create strategies and tools to support an enhanced user interface and user experience
• Work directly with customers, clients, subcontractors, and team members to determine needs and translate them into actionable ideas

Required Qualifications:

• Bachelor's degree in IT, communications, social work, or other human-service related fields
• 8+ years professional experience, with at least 3 years in client management, project management, web content management, or related disciplines in Federal contracting
• 1+ years' experience in supervising multiple, diverse staff with varying levels of expertise
• At least two years' experience with the Drupal content management system, with the ability to troubleshoot issues and train others
• Familiarity with Section 508 compliance standards to ensure digital content is accessible to people with disabilities, with the ability to train and assist others