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Guest Experience Team Lead
Job Summary
A company is looking for a Guest Experience - Team Lead.
Key Responsibilities:
- Own Level 2 escalations, managing complex guest cases and high-stakes de-escalations
- Mentor new hires by leading onboarding sessions and providing coaching
- Identify and propose improvements to tools, SOPs, and training based on problem-solving insights
Required Qualifications:
- Proven success as a Guest Experience Specialist or equivalent
- Mastery over systems like Salesforce and Guesty
- Ability to thrive in ambiguity and under pressure
- Eagerness to grow into a formal leadership position
- Flexibility to work evenings and at least one weekend day
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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