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Identity Services API Support Lead
Job Summary
A company is looking for a Identity Services API Support Lead.
Key Responsibilities:
- Ongoing operation of a technical call center and development of call center processes
- Supervising and providing training and coaching to team members
- Providing technical support and troubleshooting assistance for identity services, APIs, and integrations
Qualifications:
- Bachelor's degree or equivalent work experience in identity management, SSO, SAML, or API
- At least two years' experience managing a support team in a call center environment
- At least two years' experience supporting identity management, SSO, SAML, or API
- Understanding of identity management concepts and protocols such as LDAP, OAuth, and OpenID Connect is a plus
- Proficiency in troubleshooting and resolving technical issues related to identity services and API integrations is a plus
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COMPLETE JOB DESCRIPTION
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