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Implementation Analyst
Job Summary
A company is looking for an Implementation Analyst I to guide SMB clients through the onboarding process with software.
Key Responsibilities
- Act as the primary point of contact for assigned implementation projects
- Set up customer databases and lead training sessions tailored to customer needs
- Collaborate with internal teams to troubleshoot technical issues and maintain project management records
Required Qualifications
- Bachelor's degree or equivalent combination of work experience and education
- At least 1+ years of customer service experience
- Onboarding or implementation experience is a plus
- Experience with project management or CRM platforms is a plus
- Tech-savvy and proficient with Excel and web-based applications
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COMPLETE JOB DESCRIPTION
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Company Overview
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