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Implementation Manager
Job Summary
A company is looking for an Implementation Manager to oversee client onboarding and implementation processes.
Key Responsibilities
- Own client implementations, supporting approximately 20 clients through a 6-8 week onboarding process
- Complete implementation and setup steps, including data translations and migrations
- Ensure proper training for all stakeholders on the platform and build relationships for a successful client journey
Qualifications
- 4+ years of experience in a SaaS customer success or implementation role
- Experience with complex SaaS products used by multiple personas
- Project management skills with a history of managing complex projects
- Experience training stakeholders on a SaaS product
- Able to thrive in a collaborative, fast-paced environment
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COMPLETE JOB DESCRIPTION
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