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Manager of Base Optimization
Job Summary
A company is looking for a Manager, Base Optimization to lead a team of Base Optimization Specialists within their Premium Support organization.
Key Responsibilities
- Lead, coach, and develop a team focused on delivering expert 1:1 sessions to drive product adoption
- Manage team operations including scheduling, quality review, and performance tracking against targets
- Collaborate with cross-functional teams to evolve the Ask an Expert program and advocate for customer-centric improvements
Required Qualifications
- 2+ years of people management experience in a customer-facing or technical team
- Experience in a high-growth SaaS company with a focus on leading teams through change
- Strong background in no-code solutions with a systems-thinking mindset
- Proven track record of developing team members' skills and impact
- Experience with operational rigor, including tracking quality and optimizing workflows
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COMPLETE JOB DESCRIPTION
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Company Overview
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