Optometry Operations Manager

Job Summary

A company is looking for a Head of Operations with Optometry Experience, remote.

Key Responsibilities

• Oversee daily operations including phone support, virtual assistants, and back-office functions
• Ensure client satisfaction by aligning operational delivery with service expectations and managing quality assurance
• Develop and implement training programs for operational staff, focusing on optometry-related tasks and compliance

Required Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, or related field (Master's preferred)
• Proven operations management experience in an optometry or healthcare environment
• 5+ years in leadership roles with responsibility for large, multi-layered teams
• Familiarity with insurance billing, EHR systems, and optometry-specific processes
• Knowledge of HIPAA compliance and healthcare regulations