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Personal Lines Customer Experience Representative
Job Summary
A company is looking for a Sr. Customer Experience Representative.
Key Responsibilities
- Manage customer transactions and foster strong relationships through inbound calls
- Educate and advise customers on insurance coverage options and create quotes based on their needs
- Meet monthly KPIs while recommending improvements to internal tools and product experiences
Required Qualifications
- 1-2 years of customer service experience, preferably in insurance
- Personal Lines License or willingness to obtain within 30 days of employment
- Ability to work in a fast-paced, high-volume call environment
- Experience handling responsibilities with limited oversight
- Basic knowledge of Microsoft Office and Google Suite
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COMPLETE JOB DESCRIPTION
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