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Program Manager, Dispute Operations
Job Summary
A company is looking for a Program Manager, Dispute Experience.
Key Responsibilities
- Own and improve process documentation related to the dispute resolution process
- Analyze data to identify areas for improvement and drive execution of project plans
- Collaborate with cross-functional teams to support operational readiness for new products/features
Required Qualifications
- 6+ years of experience in product operations, product management, or similar roles in financial services
- 3+ years of experience with Card Issuer Dispute Operations (Reg E and/or Reg Z)
- Knowledge of dispute fraud types and mitigation tactics
- Foundational SQL and data visualization experience using tools like Looker or Tableau
- Experience in process management and continuous improvement
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COMPLETE JOB DESCRIPTION
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