Remote Associate Operations Quality Assurance Analyst

Job Summary

A financial services firm is filling a position for a Remote Associate Operations Quality Assurance Analyst.

Candidates will be responsible for the following:

• Performing audits on transactions across USLI and meeting production and accuracy goals
• Providing training to Quality Associates on quality principles and auditing processes on multiple quality functions
• Providing training and mentorship for vendor partners

Must meet the following requirements for consideration:

• Two or more years claim adjudication and payment experience, paralegal experience, or other industry experience related to quality
• Medical knowledge, fluency with claim assessment terminology and medical record reviews
• Strong decision-making, interpretive and analytical skills relative to assessing insured current needs against contract language
• Strong interpersonal skills, with ability to coach and provide effective feedback across all levels of the organization
• Demonstrated PC/Technical Skills - Windows-based mainframe experience, as well as MS Office Suite
• Ability to prioritize work assignments and strong decision-making skills