Remote IT Associate Customer Success Manager

Job Summary

A leading provider of ERP and CRM solutions has a current position open for a Remote IT Associate Customer Success Manager.

Core Responsibilities of this position include:

• Proactively communicating with customers by providing helpful information
• Responding to inbound customer support requests through our shared Customer Success inbox
• Processing expansions, upsells, cloud conversions, down-sells, renewals and reductions as needed

Qualifications Include:

• 1+ year of experience in Customer Success, Account Management or related field
• Excellent written and verbal communication skills
• Ability to establish and maintain credibility and rapport
• Strong multi-tasking, problem-solving, and organizational abilities
• Quick study when it comes to new technologies
• Proficiency with collaborating cross-functionally, including remotely