Remote IT Quality Assurance Product Support Analyst

Job is Expired
Location: Nationwide
Compensation: Salary
Reviewed: Wed, Mar 15, 2023

Job Summary

A company that focuses on delivering information technology and professional services is seeking a Remote IT Quality Assurance Product Support Analyst.

Must be able to:

  • Provide end-user support and assist with Subject Matter Expert knowledge on all production processes
  • Provide support in end-user education, explaining "how-to" questions, instructions on how to use the system
  • Create Release notes, training materials, end-user cheat sheets, Release communications, Help Desk training modules etc

Must meet the following requirements for consideration:

  • 5 years’ experience as quality analyst, process engineer, or internal process and quality auditor
  • Expert knowledge of quality techniques and tools for auditing, causal analysis, and nonconformity management
  • Analyze and solve quality problems and contribute to quality improvement efforts
  • Ability to plan, schedule, and facilitate teleconferences, record results and next steps
  • Understand waterfall, agile and hybrid approaches to software development
  • Fluent with Microsoft Office products, specifically with MS Word, Excel, Project, Teams, Outlook, and SharePoint
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