Remote IT Quality Assurance Product Support Analyst

Job Summary

A company that focuses on delivering information technology and professional services is seeking a Remote IT Quality Assurance Product Support Analyst.

Must be able to:

• Provide end-user support and assist with Subject Matter Expert knowledge on all production processes
• Provide support in end-user education, explaining "how-to" questions, instructions on how to use the system
• Create Release notes, training materials, end-user cheat sheets, Release communications, Help Desk training modules etc

Must meet the following requirements for consideration:

• 5 years’ experience as quality analyst, process engineer, or internal process and quality auditor
• Expert knowledge of quality techniques and tools for auditing, causal analysis, and nonconformity management
• Analyze and solve quality problems and contribute to quality improvement efforts
• Ability to plan, schedule, and facilitate teleconferences, record results and next steps
• Understand waterfall, agile and hybrid approaches to software development
• Fluent with Microsoft Office products, specifically with MS Word, Excel, Project, Teams, Outlook, and SharePoint