Remote IT Systems Engineer II

Job Summary

An IT company is seeking a Remote IT Systems Engineer II.

Core Responsibilities Include:

• Receiving and responding to escalated service requests, incidents and change requests in a timely manner
• Maintaining accountability to lower tier technical team members
• Assiting with escalations that stretch beyond the tier 1 and/or tier 2 scope of support

Applicants must meet the following qualifications:

• 5+ years relevant technical experience is required OR 2 years experience in Systems Engineer I role at VC3
• Strong knowledge of current IT concepts, issues, practices, methodologies, and trends
• Good problem solving and decision-making skills; ability to understand and analyze complex issues
• Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner
• At least 5 years relevant IT experience fully supporting and building customer environments