Job Summary
An IT company is seeking a Remote IT Systems Engineer II.
Core Responsibilities Include:
- Receiving and responding to escalated service requests, incidents and change requests in a timely manner
- Maintaining accountability to lower tier technical team members
- Assiting with escalations that stretch beyond the tier 1 and/or tier 2 scope of support
Applicants must meet the following qualifications:
- 5+ years relevant technical experience is required OR 2 years experience in Systems Engineer I role at VC3
- Strong knowledge of current IT concepts, issues, practices, methodologies, and trends
- Good problem solving and decision-making skills; ability to understand and analyze complex issues
- Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner
- At least 5 years relevant IT experience fully supporting and building customer environments
