Remote Mid Market Artificial Intelligence Customer Success Manager

Job Summary

An AI company is filling a position for a Remote Mid Market Artificial Intelligence Customer Success Manager.

Core Responsibilities Include:

• Maintaining ownership of a portfolio of customers, weaving a web to develop new relationships
• Working with customers to understand their motivation, business drivers, strategic goals, and desired business outcomes
• Owning the full post-sale customer journey

Qualifications Include:

• 4+ years of demonstrated success in a Customer Success or Account Management role in B2B SaaS
• Experience discussing technical subjects with technical and non-technical audiences, and a strong working knowledge of API
• Experience and comfortability working with key stakeholders in Engineering, Product, and AI
• Experience in building and managing relationships across a broad range of stakeholders, including C-level executives
• Experience in an enterprise solution sales environment
• Comfortable building on current Customer Success playbook—offering an industry leading, developer-first approach